1. Contact details
For questions related to the deletion or processing of your data or the implementation of our cookies, please contact us using the details below:
Our Data Protection Officer can also be contacted directly at email@example.com.
2. Processing of personal data
Personal data is processed by our organisation in various ways. Depending on the type of data, this data can be accessed by persons within our organisation or by third parties (see point 3). We use data minimization and try to keep the retention period of data to a minimum.
2.1 General website visits
Visit data is collected anonymously and processed to improve the website. This data includes browser technical data, visit duration, pages visited and click locations.
If contact forms are used, the data entered is stored both on the server and in the customer service mailbox. The retention period of this communication is covered by the retention period of point 2.2.
2.2 General communication
Communication data such as emails & phone calls are stored for 5 years to ensure smooth communication.
Subscribers to the mailing list can unsubscribe at any time using a link at the bottom of each mailing. We work with a double opt-in. Provided data will be deleted after 2 years of inactivity. When unsubscribing, the unsubscribed address is permanently stored unless it is explicitly removed.
2.3 As a customer
As a customer, all data is processed in our CRM (internal) and accounting package (external). Because we use privacy by default principles, we do not store identifiable customer data other than name, contact and company information. This data is stored for 7 years for accounting & tax reasons (minimum legal retention period).
Provided data like FTP, SSH & hosting details of the customer are kept in a secure environment for the duration of the contract + 2 years after last communication in order to provide a good after-sales service.
3. Third parties and partners
Data is shared for collection and processing with carefully selected partners. An overview of partners who have access to (parts of) information can be found below.
|Website visitor data||Google Analytics||Link||US (Privacy Shield)|
|Accounting data||Coopman & Partners||Link||EU|
Everyone has a number of rights over their personal data, including:
- Right of inspection
- Right of amendment
- Right of portability
- Right of objection
- Right to be forgotten
Contact our DPO (see point 1) to make use of your rights and to obtain more information about the possible procedures.
If a problem arises concerning your privacy or if you believe that your data are being processed unlawfully, you can lodge a complaint with the Belgian Privacy Commission.